Privacy Policy & Terms of Use & Terms of Service
Effective Date: 01/01/2025
Last Updated: 03/07/2025
Company: Mikro Information Handling and Distribution FZE
Privacy Policy
1. Introduction
We value your privacy. This Privacy Policy outlines how Mikro Information Handling and Distribution FZE collects, uses, stores, and protects your personal information.
2. Data We Collect
- Personal identifiers (name, email, phone number, title, social media profiles, organization, address, and others) when explicitly provided.
• Technical information (IP address, browser type, visit duration, cookies, approximate location, device language, and others).
• Transactional information (purchases, invoices, payment confirmations).
3. Purpose of Collection
- To provide access to our databases, services, or training.
• To fulfill contractual obligations and support customer queries.
• To improve our website performance and services.
• To meet legal compliance requirements.
4. Lawful Basis
We rely on consent, contract necessity, legal obligation, and legitimate interest as our lawful bases for processing personal data.
5. Data Retention
We retain your data only for as long as needed to fulfill the purpose it was collected or to meet legal/regulatory requirements.
6. Data Sharing
We do not sell personal data. We may share your data with:
• Service providers for infrastructure and analytics.
• Government authorities when required by law.
• Affiliates under strict data protection agreements.
7. International Transfers
Where required, we ensure proper safeguards are in place for international data transfers.
8. Data Subject Rights
You have the right to:
• Access, correct, or delete your data.
• Withdraw consent.
• Object to or restrict processing.
9. Cookies & Tracking
We use cookies and other analytics technologies to enhance your experience, analyze traffic, and personalize content. By using our site, you consent to our use of cookies unless you disable them in your browser.
10. Changes
We may update our privacy policy from time to time. We will let you know of any changes by posting the new privacy policy on this page.
11. Contact
If you do not agree with this privacy policy, you may not use our website, products and/or services, in which case you should refrain from visiting our site.
For privacy-related requests:
https://www.mikroinfo.com/contact-us/
Terms of Use
1. Acceptance of Terms
By accessing www.mikroinfo.com, you agree to abide by these Terms of Use. If you do not agree, please refrain from using the website.
2. Intellectual Property
All content on this website, including texts, graphics, logos, and digital downloads, is the intellectual property of Mikro Information Handling and Distribution FZE or its licensors. You may not reproduce, distribute, or exploit this content without written permission.
3. User Conduct
You agree not to:
• Upload or share malware or unauthorized advertising.
• Attempt to access restricted areas without permission.
• Use automated systems to harvest data.
4. Disclaimers
The website and its content are provided “as is” without any warranties. We make no representations regarding accuracy, completeness, or reliability.
5. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages arising from your use of the site. Our total liability shall not exceed any amount you have paid us.
6. Governing Law
These terms are governed by UAE law. DIFC shall have exclusive authority to settle any dispute or claim (including non-contractual disputes or claims) arising out of your usage of our websites, productes and/or services.
DIFC Courts are independent and apply DIFC laws derived from English Common Law. They deal with only civil and commercial disputes. The proceedings in DIFC Courts take place in English.
7. Changes to Terms
We reserve the right to modify these terms. Continued use of the website after updates constitutes acceptance of the new terms.
18. Contact
If you do not agree with our terms of use, you may not use our website, products and/or services, in which case you should refrain from visiting our site.
For Terms of Use requests:
https://www.mikroinfo.com/contact-us/
Terms of Service
1. Definitions
“Company” refers to Mikro Information Handling and Distribution FZE, a UAE-based training and knowledge services provider.
“Client” means any individual or entity purchasing access to training services or databases.
“Course” means any training course (online, in-person, open or closed) offered by the Company.
“Platform” means the Company’s website(s) and digital services used to deliver content and manage bookings.
2. Scope of Agreement
By registering, enrolling, or using any part of our services, you agree to these Terms of Use and our Privacy and Cancellation Policies. If you disagree, you must not use our services.
3. Booking and Payment Terms
3.1 Booking Confirmation
A booking confirmation/invoice will be issued upon order receipt. The agreement is deemed accepted upon payment or written confirmation.
3.2 Payment Conditions
– Payment is due in full:
– Public Courses: At least 15 calendar days before the course.
– Closed Courses: 31 days prior to the course or per separate agreement.
– Subscriptions: Before access is granted or monthly in advance.
– Accepted methods include bank transfer, credit/debit cards, or other approved payment methods.
3.3 Late Payments
Interest may be charged at 1.5% per month on overdue accounts. The Company reserves the right to suspend service for non-payment.
4. Course Cancellation & Rescheduling Policy
4.1 By Participant
– Cancellation ≥30 days before course: 85% refund (15% admin fee retained).
– Cancellation 15–29 days: 50% refund.
– Cancellation <15 days: No refund.
– Rescheduling (≥15 days notice): Subject to availability + 15% fee.
Please confirm main supplier terms from the agreement that you will sign.
4.2 By the Company
Full refund or free reschedule if we cancel for any reason.
Please confirm main supplier terms from the agreement that you will sign.
4.3 Force Majeure
In case of events beyond our control (e.g., natural disasters, political unrest), refunds or rescheduling may be offered at the Company’s discretion.
Please confirm main supplier terms from the agreement that you will sign.
5. Access for Sponsored Users
If your access is paid by an employer, sponsor, or government entity (“Enterprise Customer”), your use of our learning platform is governed both by these Terms and by the agreement between us and the Enterprise Customer.
6. User Accounts & Continuation
Access may be revoked at the discretion of the Enterprise Customer. You may request conversion to an individual user account post-sponsorship. We may also delete your account upon request by your sponsor.
7. Learning Certificates
Certificates may be issued upon completion of certain programs. Certificates may be withheld in cases of academic dishonesty or policy violations. Deleted accounts will lose access to their certificates.
8. Data Sharing with Employer
Your sponsor may receive reports on your participation, such as login history, module progress, submitted assessments, and grades. If you do not agree to this, do not use the platform under a sponsorship arrangement.
9. Licensing & Use of Learning Materials
All content is protected by intellectual property laws.
Users are granted non-exclusive, non-transferable, revocable licenses for personal use only.
You must not distribute, resell, record, upload, or reverse-engineer any part of the content.
10. Code of Conduct and User Access
Users must not:
– Share login credentials or attempt unauthorized access.
– Use the platform for unlawful, offensive, or infringing purposes.
– Introduce malware, scraping tools, or violate the privacy of others.
– Violate any applicable laws.
– Disrupt or reverse-engineer the platform
We reserve the right to block or remove users for breach of these terms.
11. Forums and Communications
Our forums and chat systems are public. Do not post confidential employer or personal information. We may moderate content for appropriateness and policy adherence.
12. Intellectual Property
All content remains the intellectual property of Mikro or its licensors. You are granted limited rights for use, not ownership. Employers and students may not repurpose platform content commercially.
13. Data Protection & Privacy
See our Privacy Policy for full details.
14. Liability & Warranty
Courses are delivered “as is” without warranties of fitness for a particular purpose.
We are not liable for:
– Loss of profit, revenue, or data.
– Delays caused by user hardware or connectivity.
Our total liability is capped at the amount paid for the course or service.
15. Termination
Access may be terminated by either the sponsor or the company. Upon termination, all licenses expire and access to materials and certificates will be revoked.
We may terminate access immediately for:
– Breach of these Terms.
– Inactivity or withdrawal by the user.
You may terminate the agreement by notifying us in writing.
16. Governing Law & Dispute Resolution
These terms are governed by UAE law. DIFC shall have exclusive authority to settle any dispute or claim (including non-contractual disputes or claims) arising out of your usage of our websites, productes and/or services.
DIFC Courts are independent and apply DIFC laws derived from English Common Law. They deal with only civil and commercial disputes. The proceedings in DIFC Courts take place in English.
17. Modifications
We may revise these Terms at any time by posting updated versions. Continued use after changes constitutes acceptance.
18. Contact
For all legal notices or support:
https://www.mikroinfo.com/contact-us/